Privacy policy

Overview

Estate Cleanup Vancouver ("we", "us", "our") is a service business based in Vancouver, BC. We are committed to protecting your personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian privacy laws. This policy describes what we collect, why, and the choices you have. Please confirm any specific legal questions with your own counsel.

What we collect

When you request a quote or service, we may collect:

• Your name, phone number and email address.
• Details you share about the property, including address, type and timeline.
• Photos you send us to assess the job and prepare a quote.
• Anonymous campaign identifiers if you arrive from an advertisement, such as gclid or utm parameters.

How we use it

We use your information to prepare a quote, coordinate the cleanout, schedule crew and equipment, and follow up about your request. We may also use it to respond to your questions and improve our service. We never sell your personal information.

Photos

Photos you send are used only to assess the job and prepare your quote. We do not share or publish them without your permission, and we remove them when they are no longer needed unless you ask us to keep them on file.

How we store and protect it

We store personal information only as long as needed to provide our service and meet legal or record-keeping obligations. We use reasonable safeguards to protect it against unauthorized access, loss or disclosure.

Sharing

We may share information with service providers who help us run our business, such as tools that handle form submissions or messaging, and only as needed to provide our service. These providers are bound by their own privacy obligations.

Your choices

Under PIPA, you have the right to access your personal information, ask about how it is used, and request corrections or deletion. You can withdraw consent or ask us to update or delete your information at any time by calling or emailing us.

Cookies and analytics

Our website may use cookies and similar technologies for analytics and to remember your preferences. You can control cookies through your browser settings. Disabling them may affect some features of the site.

Children's privacy

Our services are intended for adults managing an estate. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the revised version on this page with an updated date.

Contact us

If you have any questions about this policy or how we handle your information, please contact us at (778) 725 1764. You can also read more about estate cleanup in Vancouver and our services.